Suggestions Received
 Thank
you for your suggestions.
The mission of the River Forest Public Library Staff and Board of Trustees is
to develop, publicize and deliver a wide range of high-quality library services
to the community. We welcome patron suggestions, comments and ideas for
improvements.
Suggestions from:
2004 |
2005 |
2006 |
2007| January
2008 | February 2008 | March 2008
| April 2008 | May 2008 |
June 2008
OL= online suggestion
IL=Suggestion made In the Library
January 2008 Suggestions
304. IL: Please fix the kid’s level hand dryer in the bathroom.
We have
checked the hand dryer and it is operational.
305. IL: Something need to be provided to children waiting in the library to be
pick up. Children section was extremely noisy. Kids were doing nothing.
The RFPL provides an After School Kids (ASK) program every full day during the
District 90 school year. It is a voluntary program hosted in the meeting room
that provides a Coordinator and various programs for middle school children.
During the transition from school to after school, it can be noisy as kids
arrive, sign on to computers and get settled. We apologize if the noise level
was too high. The Library is currently evaluating options to dedicate more space
for the growing middle school/teen population.
306. IL: On the last few trip I have noticed a sewer smell - mainly at the
entrance and a little upstairs.
Thank you for your concern. Our maintenance team investigated and fixed the
problem.
307. IL: On Thursday after story hour, my car wouldn’t start. AAA said it would
take 2 hours for help to arrive. It was lunch time and I had a hungry 2 year
old. Two librarians jumped in to help, as I was visibly distressed. They found a
snack for my son and water and Kleenex for me while we waited. In the meantime,
another parent offered to go get her car to jump start my car. The library had
truly formed a community for me! As we are new to the area, this not only truly
helped, but helped me feel welcomed and cared for. Thank you!
Thank you for taking to time to give us this feedback. The staff at the RFPL
strives to provide excellent customer service and do whatever we can to help in
situations like this. We are glad that we could be of assistance and are happy
to have you join us at the library. Welcome to the community.
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February 2008 Suggestions
308. IL: Please order Superbad on DVD and Step Up 2 when it comes
out.
Thank you for these suggestions. They have been forwarded to our staff for
consideration.
309. IL: I miss the Donuts for Dads title. It was nice to have a program
calling Dads to come out and spend time with their children. I’ve watched games,
creating, reading between dads and kids over the years and I hate to see the
program slowly turn into another program for Moms and caregivers to add to their
list.
We appreciate your input on our library program. We will consider the structure
of the program and what it will be called in the future.
310. IL: Leaky windows! The windows, particularly the one on the right in the
toy corner of the childrens department, leak. Lots of heat is lost there, not to
mention, it’s cold.
Thank you for alerting us to this situation. We will contact the appropriate
service provider to have this looked into.
March 2008 Suggestions
311. IL: Put a bench or chairs outside.
Thank you for your suggestion.
312. IL: We’d appreciate if you’d get another internet computer so that
people won't have to wait so long to get a computer if there is an emergency.
Thank you for your suggestion. In the meantime please let us know if an
emergency should arise.
We will accomodate as best we can.
313. IL: Please purchase books on how to travel alone.
Thank you for your suggestion. We will forward it to our librarian. Please note
that such books
may also be available through the consortium that we belong to; you can order
them and within a
couple of days they will be delivered to your library.
314. IL: Stop being so picky about the teen and childrens library because if you
are able to be in the childrens library to get on the computer then you no
matter who should be able to color. Because if your not in high school your
still considered a child. Its not fair cuz when other people are on the grey
carpet they don’t say anything.
Thank you for bringing this to our attention. We do our best to be accomodating;
sometimes
though this is difficult because different age groups have different needs
and we do not always
have the space to be as accomodating as we would like.
315. IL: My friend and I were just coloring in the children room. When this
librarian cames up to us and says we have to leave because we are in 7th grade.
But if we can use the child computers that means that we are still a child so we
should be able to go in the childrens room. Can’t you please get your rules
straight. Its kind of annoying that we don’t have our rights to color.
Thank you for bringing this to our attention. We will try to be more consistent.
April 2008 Suggestions
316. IL. I believe
that you should start having food for children in the ASK Program .
Thank you for your suggestion. We will consider it.
317. IL. I think you should get the following Horror Movies: Shutter (2005), The
Maid (2005), The Ghost (2004), and Silk (2006).
Thank you for your input! We are happy to consider adding these movies to our
collection.
318. IL. I think you should loan out projectors to view PowerPoint
presentations, etc.
Thank you for your suggestion. We will give our best consideration your request.
319. IL. Please get the following CDS: Panic! At the Disco and Tokyo Hotel
Thank you for your input. This sounds like an intriguing title! We will
consider your request.
May 2008 Suggestions
320. IL. Get benches
outside so people can sit down without ants crawling on them.
Your
suggestion is in the works. We hope to have two benches installed in the front
of the library by the end of the month.
June 2008 Suggestions
321. IL.
Please get the newest Disturbed CD and the newest Scum of the Earth CD for the
library.
Thank you for your suggestions. "Disturbed" appears to be a much loved heavy
metal band and we look forward to reviewing their opus.
322. IL. Be more considerate of teens.
We welcome our teens and are sorry for any inconsiderate behavior you have
experienced. We look forward to having some great fun in the coming year!
323. IL. Please buy the following: Borderland, Unearthed, Tooth and Nail, Crazy
Eights, Nightmare Man, The Deaths of Ian Stone, Lake Dead and Mulberry Street.
Thank you for your suggestions. Do you have specific albums in mind? If so let
us know.
324. IL. I’m a Senior Citizen living on Social Security fixed income. I’d find
great relief in not having to pay $1.00 for film, since I’m a frequent movie
viewer. I also belong to both of your book discussion groups. The library is
full time for me, but I’ll have to curtail films at $1.00 each. Oak Park Library
movies are free, but I can’t afford to pay for the gasoline for the
transportation to Oak Park.
We are sorry that this presents a hardship for you. We cannot promise a
reduction, however we will revisit our policy with respect to the $1.00 charge.
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Revised: 7/22/08 |
